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Booking a Seguridad Social appointment by phone

Number of social security, NUSS, prestaciones: how to get a cita in the INSS or TGSS by phone when the website fails.

What they will ask

  • DNI/NIE
  • Full name
  • Which service: número de la Seguridad Social, pensión, baja médica, altas y bajas…
  • Province and office
  • Contact phone

Have this ready

  • NIE
  • Name of the procedure in Spanish
  • Your Número de la Seguridad Social if you have one
  • Availability

Typical wait: 15–30 minutes · ☎ 901 10 65 70 / 915 41 25 30 (INSS) · 901 50 20 50 (TGSS)

What to say

Quiero pedir cita previa para…
I want to book an appointment for…
¿Es en el INSS o en la Tesorería?
Is it the INSS or the Tesorería?
¿Qué documentos tengo que llevar?
Which documents do I have to bring?

Step by step

  1. Know which body you need: TGSS (Tesorería) for affiliation, NUSS and contributions; INSS for pensions, sick leave and benefits.
  2. Call the matching number and choose “cita previa”.
  3. Give NIE and name; say the procedure in Spanish.
  4. Ask for the earliest slot in the province and the documents to bring.
  5. Note the date, time, office and locator code. Many offices send an SMS confirmation; keep it.

Or let the assistant make this call

Describe the task, put your phone on speaker, and confirm details in chat.

Example task: Book a cita previa at the TGSS in Valencia to obtain my Número de la Seguridad Social; any weekday. Get the date, time, address and list of documents to bring.

Updated 2026-11-10