AI Disclosure

2026-11-10

The assistant is an AI

Every call is made by an artificial intelligence voice assistant, not a person. When a human answers, the assistant’s first sentence states that it is an AI assistant calling on behalf of the named user. It never claims to be the user or any other human. If asked, it confirms that it is an AI.

This follows Article 50 of the EU Artificial Intelligence Act, which applies from 2 August 2026, and our own view that the person on the other end deserves to know.

Recording notice

The assistant informs the other party that the call may be recorded. In the current version we store a text transcript, not audio. Some US states require all parties to consent to recording; the notice is given on every call regardless of location.

What the assistant will not do

• Pretend to be human.
• Share profile fields you have not allowed.
• Agree to new paid services, upsells or retention offers unless your task says so.
• Read out passwords or PINs.
• Continue a call if the other party asks to speak with the account holder in person; it notes the request and ends the call politely.

Your control

You see the transcript live and can send instructions, put the call on hold, press keypad digits, or hang up at any time.