Refund Policy

2026-11-10

Before launch

If you buy a founding plan before the app is generally available, you may cancel at any time before launch and receive a full refund, no questions asked. Write to hello@getamso.com from the email you used to purchase, or use the link in your Stripe receipt.

After launch

Subscriptions can be cancelled at any time and remain active until the end of the paid period. We refund the current period in full if you have used fewer than 5 minutes of calls in it. Otherwise we do not refund partially used periods, except where the law requires it.

Failed calls

Minutes are only counted while the assistant is talking or listening to a person or menu. Time on hold is free. If a call fails because of a fault on our side, write to us and we will return the minutes.

Processing

Refunds go back to the original payment method within 5 to 10 business days.