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Getting a cita previa at Extranjería by phone

When the website shows no slots, some offices book by phone. What to say, which office to ask for, and what they will ask you.

What they will ask

  • NIE or passport number
  • Full name and nationality
  • The exact procedure (trámite) you need: TIE renewal, fingerprints, arraigo…
  • Your province and preferred office
  • A contact phone and email

Have this ready

  • NIE/passport
  • Name of the trámite in Spanish (e.g. 'toma de huellas', 'renovación de TIE')
  • Your resolution or application number if you have one
  • Two or three dates you are available

Typical wait: 15–40 minutes; call right at opening time · ☎ 060 (general government line) or the provincial office

What to say

Necesito cita previa para toma de huellas.
I need an appointment for fingerprints.
En la web no hay citas disponibles.
There are no appointments available on the website.
¿Puede darme la cita más próxima en cualquier oficina de la provincia?
Can you give me the earliest appointment at any office in the province?

Step by step

  1. Try the website first (sede.administracionespublicas.gob.es), early morning. Many provinces release slots around 8:00.
  2. Call 060 and ask for “cita previa de extranjería” in your province, or call the provincial office number listed on the website. Not every office books by phone; 060 will tell you.
  3. Name the exact trámite. Wrong trámite means a wasted appointment.
  4. Give your NIE and name, and ask for the earliest slot in any office of the province.
  5. Write down date, time, office address and the confirmation code. Ask whether you must bring a printed confirmation.
  6. If they say “no hay citas”, ask when new slots are released and call again that day.

Or let the assistant make this call

Describe the task, put your phone on speaker, and confirm details in chat.

Example task: Book the earliest available cita previa for TIE fingerprints (toma de huellas) in Barcelona province; I'm available any weekday morning. Get the date, time, office address and confirmation code.

Updated 2026-11-10